Team Collaboration Without Limits

Our Services

how we can help

Our Services Include

Phone Service

HOSTED PBX & SIP TRUNKS SUPPORTING ALL MAJOR HARDWARE

Smart Phone App

CALL, TEXT, & MORE FOR ANDROID & IPHONE

Call Center

FULL FEATURED & SCALABLE

Texting

BUSINESS LINE TEXTING, 1 TO 1 TEXTING, & MORE

Conferencing

FULLY ROBUST AUDIO, WEB & VIDEO CONFERENCING

Visual Voicemail

AUTOMATICALLY TRANSCRIBE YOUR INCOMING VOICEMAILS TO TEXT

IVR/Extension Dialing

AUTO ATTENDANT, CALLS RING TO ANY PHONE

E-Fax

FULLY HIPPA COMPLIANT & SECURE

PACKAGE FEATURES

PHONE SERVICE
Full Featured, Flexible, Customizable, & Simple
WEB & VIDEO CONFERENCING
Built-in collaboration services help you connect face-to-face and build trust.
messaging
Unified messaging across all of AltairVoice services.
but wait there's

More Features

  • Dial by Name Directory
  • Intro Greeting
  • Post-Welcome Greeting
  • Dial by Extension
  • Multiple Language Auto Attendant
  • Configurable AA Timeouts
  • Blind Call Transfer
  • Attended Call Transfer
  • Voicemail Transfer
  • Call Park
  • Call Retrieve
  • Call Disposition and Reason
  • Hot-desking
  • Attendant Console
  • Intercom
  • Mid-Call Recording
  • Music on Hold (MOH)
  • Multi-Language IVR
  • Smart Call Queue Routing
    • Round Robin (longest idle)
    • Ring All
    • Skills-Based Routing
    • Call Park
    • Forward if Unavailable
    • Forward if Unanswered
    • Call Back Scheduling
    • SMS queuing & more
  • Ring Time Out
  • Do Not Disturb (DND)
  • Call Screening
  • Full Call Forwarding Options
  • Max Expected Wait Time
  • Max Queue Length
  • Queue Ring Timeout
  • Agent Ring Timeout
  • Listen In (No ability to talk to either agent or caller)
  • Barge In (full two-way audio with Agent and Caller)
  • Whisper only (one-way audio with Agent only)
  • Download or Email Reports
  • Custom Reports
  • Many Presets Including:

    • Peak Active Calls
      • By Hour
      • By Day
      • By Minute
      • All Calls
      • Off-net Only
    • Call Volume
      • By Hour
      • By Day
      • All Calls
      • Off-net Only
    • Total Minutes
      • By hour
      • By Day
      • All Calls
      • Off-net Only
    • Users and Applications 
      • # of Users
      • # of Devices
      • # of Auto-Attendants
      • # of Call Queues
      • # of Conferences
      • # of Phone Numbers
    • And Much More
  • Iphone
  • Android
  • Fully Functional Phone 
  • Contact Management
  • Visual Voicemail
  • Answering Rules
  • Management
  • Call History
  • Presence
  • Extension Dialing
  • Call Transfer
  • Call Recording
  • Switch Call to a New Device
  • SMS
  • Chat
  • Edit voicemail greetings
  • Set and view status messages
  • Configure cellular callback (non-data calling)
  • Gravatar Support
  • Vast Phone Number Inventory
  • Local Numbers Available
  • Configurable Caller ID
  • Time of Day Routing
  • Timed Enable/Disable
  • Enable Language on DID
  • Route Manager
  • Alternate Numbers
  • Allowed Numbers
  • Anonymous Call Rejection
  • Blocked Numbers
  • Calling Line ID Blocking
  • E-911
  • CNAM
  • QOS Monitoring
  • Voicemail Transcription
  • Zero Touch Provisioning
  • Auto-Provisioning
  • Bulk edit via portal
  • Customization of Phone Directories
  • Device Overrides (via portal andAdmin UI)
  • Device Passwords (via portal andAdmin UI)
  • Inventory
  • Inventory import (via portal and Admin UI)
  • Geography Based Provisioning
  • Hot-desking
  • Mass Resync
  • Message Waiting Indicator (MWI)
  • N-way Call
  • Preferred Server Location
  • Shared Line Appearance (SLA)
  • Star Codes
  • User Agent Permit Filter
  •  
  • Receive Fax Via Email
  • Send Fax Via Email
  • Fax History Available
  • WebRTC
    • Video Conference
    • ChatSMS (with PUSH support)
  • Web Phone
    • Three-Way Calling
  • Video Conferencing
  • Screensharing
  • Portal Security
    • Secure Passwords
    • Forced Password Reset
    • Password Set/Reset via email
    • reCAPTCHA
      • v2
      • Invisible
    • Masquerade
  • Welcome Emails
    Transport Layer Security (TLS)
  • Dictionary Attack Prevention for Phone Provisioning Files (S.A.F.E)
  • Dial Permissions
  • User Limits
  • Reject Log
  • Alarms
  • Authorization Codes
  • Call LimitsSRTP Audio Encryption
  •  
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