Team Collaboration Without Limits
Our Services
how we can help
Our Services Include
Phone Service
HOSTED PBX & SIP TRUNKS SUPPORTING ALL MAJOR HARDWARE
Smart Phone App
CALL, TEXT, & MORE FOR ANDROID & IPHONE
Call Center
FULL FEATURED & SCALABLE
Texting
BUSINESS LINE TEXTING, 1 TO 1 TEXTING, & MORE
Conferencing
FULLY ROBUST AUDIO, WEB & VIDEO CONFERENCING
Visual Voicemail
AUTOMATICALLY TRANSCRIBE YOUR INCOMING VOICEMAILS TO TEXT
IVR/Extension Dialing
AUTO ATTENDANT, CALLS RING TO ANY PHONE
E-Fax
FULLY HIPPA COMPLIANT & SECURE
PACKAGE FEATURES
- Full Auto Attendant
- Transfer Features
- Call Center / Answering Rules
- Call Monitoring
- Graphs & Statistics
- Robust Mobile APP
- Security
- Phone Numbers
- Auxiliary Features
- Device Related
- eFax
- Unified Communications
- Web & Video Conferencing
- Messaging
PHONE SERVICE
Full Featured, Flexible, Customizable, & Simple
- Full scale auto-attendant/ IVR/ routing options
- Unified mobile & device experience with app
- Visual Voicemail
- Voicemail to Email
- Equipment optional (can be easily run from App or Laptop)
- Mobility across desk phone, desktop, tablet or smartphone
- Audio conferencing
- Multi site support
- Fully secure portal/HIPAA compliant
WEB & VIDEO CONFERENCING
Built-in collaboration services help you connect face-to-face and build trust.
- Support for up to 25 participants
- File sharing right inside the video conference
- Enhanced scheduling options with email invites
- Active speaker detection
- Multiple selectable layouts
- Screenshare
- Security & privacy built in
messaging
Unified messaging across all of AltairVoice services.
- Send/receive text messages on your business line
- MMS support
- Text-to-Speech
- Group texting
- Emoji support
- File sharing supported
- Text to anyone who can accept sms messages
but wait there's
More Features
Full Auto Attendant
- Dial by Name Directory
- Intro Greeting
- Post-Welcome Greeting
- Dial by Extension
- Multiple Language Auto Attendant
- Configurable AA Timeouts
Transfer Features
- Blind Call Transfer
- Attended Call Transfer
- Voicemail Transfer
- Call Park
- Call Retrieve
- Call Disposition and Reason
- Hot-desking
- Attendant Console
- Intercom
- Mid-Call Recording
- Music on Hold (MOH)
- Multi-Language IVR
Call Center/Answering Rules
- Smart Call Queue Routing
- Round Robin (longest idle)
- Ring All
- Skills-Based Routing
- Call Park
- Forward if Unavailable
- Forward if Unanswered
- Call Back Scheduling
- SMS queuing & more
- Ring Time Out
- Do Not Disturb (DND)
- Call Screening
- Full Call Forwarding Options
- Max Expected Wait Time
- Max Queue Length
- Queue Ring Timeout
- Agent Ring Timeout
Call Monitoring
- Listen In (No ability to talk to either agent or caller)
- Barge In (full two-way audio with Agent and Caller)
- Whisper only (one-way audio with Agent only)
Graphs & Statistics
- Download or Email Reports
- Custom Reports
Many Presets Including:
- Peak Active Calls
- By Hour
- By Day
- By Minute
- All Calls
- Off-net Only
- Call Volume
- By Hour
- By Day
- All Calls
- Off-net Only
- Total Minutes
- By hour
- By Day
- All Calls
- Off-net Only
- Users and Applications
- # of Users
- # of Devices
- # of Auto-Attendants
- # of Call Queues
- # of Conferences
- # of Phone Numbers
- And Much More
- Peak Active Calls
Robust Mobile APP
- Iphone
- Android
- Fully Functional Phone
- Contact Management
- Visual Voicemail
- Answering Rules
- Management
- Call History
- Presence
- Extension Dialing
- Call Transfer
- Call Recording
- Switch Call to a New Device
- SMS
- Chat
- Edit voicemail greetings
- Set and view status messages
- Configure cellular callback (non-data calling)
- Gravatar Support
Phone Numbers
- Vast Phone Number Inventory
- Local Numbers Available
- Configurable Caller ID
- Time of Day Routing
- Timed Enable/Disable
- Enable Language on DID
- Route Manager
- Alternate Numbers
- Allowed Numbers
- Anonymous Call Rejection
- Blocked Numbers
- Calling Line ID Blocking
Auxiliary Features
- E-911
- CNAM
- QOS Monitoring
- Voicemail Transcription
Device Related
- Zero Touch Provisioning
- Auto-Provisioning
- Bulk edit via portal
- Customization of Phone Directories
- Device Overrides (via portal andAdmin UI)
- Device Passwords (via portal andAdmin UI)
- Inventory
- Inventory import (via portal and Admin UI)
- Geography Based Provisioning
- Hot-desking
- Mass Resync
- Message Waiting Indicator (MWI)
- N-way Call
- Preferred Server Location
- Shared Line Appearance (SLA)
- Star Codes
- User Agent Permit Filter
eFax
- Receive Fax Via Email
- Send Fax Via Email
- Fax History Available
Unified Communications
- WebRTC
- Video Conference
- ChatSMS (with PUSH support)
- Web Phone
- Three-Way Calling
- Video Conferencing
- Screensharing
Security
- Portal Security
- Secure Passwords
- Forced Password Reset
- Password Set/Reset via email
- reCAPTCHA
- v2
- Invisible
- Masquerade
- Welcome Emails
Transport Layer Security (TLS) - Dictionary Attack Prevention for Phone Provisioning Files (S.A.F.E)
- Dial Permissions
- User Limits
- Reject Log
- Alarms
- Authorization Codes
- Call LimitsSRTP Audio Encryption